All dogs on arrival must be dropped off precisely on time. No early arrivals please to avoid breaching social distancing requirements.
Our Taxi service will be temporarily closed until it is safe to resume once more. The additional disinfecting requirements would take too much time out of the day, and would not be cost efficient to run.
Please ensure you are adhering to the essential travel guidelines yourself.
If you or any member of your household have COVID-19 symptoms, please call us immediately to cancel your appointment.
Only one person is allowed to drop off and collect a dog, please ensure this adheres to the government guidelines also.
We encourage limited communication at the time of collection and/or drop off. If you have any questions please give me a call instead.
The Spa will still be following its usual strict cleaning procedures to ensure the environment is thoroughly disinfected between dogs.
I will be wearing the necessary PPE during each appointment, but please work towards introducing your dog to masks, gloves and eye masks if possible.
If your dog has any matts, I will be unable to spend the time required to remove them manually. Therefore, I will be taking the coat as short as possible to ensure the dog is comfortable and free from pain.
Matted dogs will still incur a an additional fee of £15 to cover the costs of re-sharpening my tools and to cover the extra time required to remove them safely. Please be honest if your dog is matted when booking.
No cash payment will be accepted for the foreseeable. Payment will be via Bank Transfer only, and will be due upon booking.
No refunds will be given for no-show or late cancellation (you have 48 hours to cancel).
Failure to disclose your dog is matted or badly knotted, will result in an additional matt fee of £50. You will be required to pay this via Bank Transfer before we release your dog. This is to cover the loss of earnings caused through having to cancel other appointments scheduled. So please be honest.
Please ensure you are reachable and available at all times on the day of your appointment to ensure prompt collection.